Our experienced and friendly team are here to help.
Our team are available from Monday to Friday: 9am - 5:30pm.
To speak to a member of our experienced and friendly team please call 0203 282 7684
Unwind Worldwide
99 Bishopsgate
London
EC2M 3XD
For all enquiries, send us a message and we'll get back to you asap.
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website. lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information to provide services and goods are:
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
We source your personally identifiable information directly from you when making a booking, such as your name, address, date of birth and contact details.
We only store your personal information for as long as necessary.
For any information specifically related to a holiday booking and not mentioned below, such as passport information or emergency contact details, we delete your informaation within six months of travelling or as soon as possible.
For regulatory purposes, we are required to keep all other details of your booking for 7 years in order to comply with UK/EU tax laws, accounting, tax and legal matters.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Others we share your personal information with include Suppliers and service providers, such as the tour operator or airline you are travelling with.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslowm, Cheshire, SK9 5AF. Helpline number: 0303 123 1113