Have just returned home - FAQ's

Q:

What should I do if my bag is lost, stolen or damamged? Answer

A:

In the unlikely event that your bag is lost, stolen or damamged you must a complete a PIR form. A PIR (Property Irregularity Report) form can and must be obtained immediately from the airline's handling agent who will be located in your arrival airport (often in the baggage reclaim hall).

Q:

How do I make a complaint? Answer

A:

In the unlikely event that you wish to make a complaint please telephone us on 0203 282 7684 or contact us via LiveHelp.

Q:

How long does it take to resolve a complaint? Answer

A:

All complaints are usually resolved within 35 days, typically much sooner. When we pass your complaint onto a Tour Operator, airline or hotel, they are given 28 days in which to respond (as per ABTA guidelines). To read more about our complaints procedure please click here.