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Unforseen Events - FAQ's

Got a question regarding an unforseen event or a force majeure situation? The answer might be here. If you still can't find the answer once you've searched these FAQs, you can contact us and we'll get back to you as soon as we possible.

Q:

What is a force majeure situation? Answer

A:

Force majeure means any event the supplier of the service(s) in question could not foresee or avoid. Such events may include war, threat of war, riots, civil strife, actual or threatened terrorist activity, epidemic or health risk, industrial dispute, natural/nuclear disasters, fire, technical problems to transport, airport or port closure, adverse weather conditions and all similar events beyond control.

Q:

What happens if my flight is significantly delayed or cancelled? Answer

A:

All airlines and tour operators will post statements on their website with regards to significantly delayed or cancelled flights and what to do. Depending on the circumstances and the nature of the delay or cancellation they will provide you with a list of options. You can discuss these options with a member of our team on 0844 875 4010..

Q:

What happens if I miss my flight? Answer

A:

If you have missed your flight or believe you are going to miss your flight you can call the emergency contact telephone number which will be printed on your travel documents or in the email sent to you containing your travel documents.

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