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Travel Documents - FAQ's

Got a question regarding your tickets or travel documents? Then the answer might be here. If you still can't find what you're looking for after you've searched these FAQs, you can contact us and we'll get back to you as soon as we possible.

Q:

How will I receive my tickets and travel documents? Answer

A:

This depends on the airline or tour operator with whom the flights are booked. Where possible tickets are sent by email, although a few airlines still issue paper tickets which will be sent by post. Paper tickets need to be presented at check in. Electronic tickets come in a variery of formats. E-tickets or invoices will need to be printed by you and presented at check in. Some airlines also operate a ticketless system where you simply need to state your unique reference number at check in.

Q:

When will I receive my tickets and travel documents? Answer

A:

Tickets are normally sent within 7-10 days of departure. You should contact us in the unlikely event that you do not have your tickets within 6 days or less of departure.

Q:

There is an error on my tickets what should I do? Answer

A:

Please contact us immediately. Simply login to your account and access the Manage my booking section.

Q:

What is TOD and why can't my tickets be sent to me? Answer

A:

TOD means Ticket on Departure. Some airlines and tour operators that issue paper tickets, tend to issue TOD's when they believe there is not enough time for the tickets to be printed and posted to you. Typically TOD's are issued for bookings made within 14 days of departure. The collection point is always within the airport (usually at the check in desk) and will be advised to you at time of booking.

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