Special Requests - FAQ's

Q:

How do I make a special request? Answer

A:

You can make a special request during the online booking process. If you want to add a special request after you have made your booking then simply login to your account and go to the manage my booking section. Please note that whilst all requests are passed on, where possible, to the airlines, hotels and tour operators, they cannot be guaranteed.

Q:

How do I arrange assistance at the airport? Answer

A:

You can make a request for assistance at the airport during the online booking process. If you forget, please make sure you advise us as soon as possible afterwards. To do this please contact our team on 0203 282 7684 or contact us via LiveHelp.

Q:

How do I arrange assistance at the hotel? Answer

A:

Firstly, please make sure you carefully read the property descriptions on this website to ensure that the hotel you book is suitable. If you are in any doubt please contact a member of our Reservations Team on 0203 282 7684 or contact us via LiveHelp. Once you have chosen a hotel. you can make a request for assistance during the online booking process. If you forget, please make sure you advise us as soon as possible afterwards. To do this please call our team on 0203 282 7684 or contact us via LiveHelp.